Legal
Privacy Policy
Summerley Homes is committed to protecting the privacy of our clients and website visitors. This policy explains how we collect, use, and manage your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Last updated: March 2026
1. Information We Collect
We collect personal information that you provide to us directly, including:
- Name, phone number, and email address when you submit an enquiry or quote request
- Property address or suburb when relevant to a building project enquiry
- Details of your project or building requirements that you choose to share
- Communication records including emails and call logs when you contact us
We may also collect non-personal information through our website, including browser type, pages visited, and referring URLs, through standard web analytics tools.
2. How We Use Your Information
We use your personal information to:
- Respond to your enquiry or quote request
- Prepare and provide building quotations and contracts
- Communicate with you throughout a building project
- Send project updates, invoices, and relevant documentation
- Comply with our legal and regulatory obligations as a licensed builder in South Australia
- Improve our services based on feedback and enquiry patterns
We will not use your information for marketing purposes without your explicit consent. You can withdraw consent at any time by contacting us directly.
3. AI Chat
Our website AI chat provides general information only. When you use it, the messages you choose to send, together with a limited recent chat history held in your browser for the current session, are sent to our AI service provider to generate a response.
Summerley Homes does not save chat messages as website conversations or retain them in our database. Please do not include sensitive personal information, financial information, or details you would not want processed by an AI service.
The AI service provider may process information to deliver the response under its own privacy and retention practices. For an enquiry or quote, please contact us directly using the details on this website.
5. Storage and Security
Your personal information is stored securely using industry-standard measures. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.
Information is retained for as long as necessary to fulfil the purpose for which it was collected, including any legal or regulatory requirements. For building projects, records are typically retained for 7 years following project completion.
If information is no longer required and there is no legal obligation to retain it, we will take reasonable steps to destroy or de-identify it.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Withdraw consent to the use of your information for marketing purposes
- Lodge a complaint if you believe your privacy has been breached
To exercise any of these rights, please contact us using the details below. We will respond within 30 days. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Contact and Complaints
For any privacy-related questions or to make a complaint, please contact us directly:
We aim to resolve all privacy complaints within 30 days. If you are not satisfied with our response, you may escalate your complaint to the OAIC.
9. Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page with the date of last update.